No Refund or Exchange Policy
At Machinama Computers, we are dedicated to delivering high-quality custom PCs and outstanding customer service. To uphold our commitment to quality and customer satisfaction, we have established the following policy:
- No Refunds or Exchanges: We do not offer refunds or exchanges on any purchases. All sales are final. We encourage customers to review their orders carefully before completing their purchase.
- Consumer Protection Compliance: Our policy complies with all applicable consumer protection laws in Canada. If a product is defective, not as described, or not fit for its intended purpose, please contact our customer service team to discuss possible remedies.
- Warranty and Support: Each of our PCs and individual components come with a comprehensive warranty. If you experience any issues with your PC or its parts, please refer to our warranty policy or contact our after-sale support team for assistance. We are committed to resolving any issues promptly and satisfactorily. Defective products will be replaced.
- Proof of Purchase: Please retain your proof of purchase, as it will be required for any warranty claims or service requests. Proof of purchase can include your order confirmation email, receipt, or invoice.
- Contact Information: For any questions or concerns regarding our policy or your order, please contact our customer service team at support@machinama.com. We are here to help and ensure your satisfaction with your purchase.
Contact Information:
- Email: support@machinama.com
- Phone: +1 (236) 268-7113
